Amazon Delays AI-Powered Alexa Due to Latency Issues

The anticipated upgrade faces technical challenges and potential compatibility problems with older devices.

Amazon's new AI-powered Alexa has missed multiple 2024 launch dates due to significant latency issues, with responses taking up to 40 seconds.
Internal documents reveal that testers have given the new Alexa low satisfaction scores, failing to meet Amazon's target.
Compatibility concerns have arisen, as nearly 10% of existing Echo devices may not support the upgraded Alexa, potentially forcing users to upgrade.
Amazon plans to integrate the new Alexa with partners like Uber and Instacart, though partnership and customer support challenges remain unresolved.
The company aims to onboard 200 partners within three years, enhancing Alexa's ability to perform tasks like booking rides and ordering food.