Overview

• Amazon apologized to the homeowner and arranged pickup of all accumulated packages while promising to permanently resolve the issue.
• Liusandedian had repeatedly listed Kay’s address as its U.S. return location for faux-leather car seat covers, triggering hundreds of unwanted deliveries.
• Kay filed six complaint tickets over the past year as the packages obstructed her driveway and restricted access for her disabled 88-year-old mother.
• Amazon policy requires international sellers to provide a U.S. return address or pre-paid international labels within two days of a return request, but loopholes left overseas vendors unvetted.
• The case underscores gaps in marketplace seller vetting and demonstrates how local media scrutiny can drive corporate accountability.