Overview
- Automatic payments started Nov. 12 and continue through Dec. 24 via PayPal or Venmo, with paper checks mailed if not accepted within 15 days.
- Most eligible customers receive up to $51, calculated from Prime fees paid and capped per person under the settlement terms.
- Eligibility centers on U.S. accounts enrolled between June 23, 2019 and June 23, 2025 through specified “challenged” pages or after an unsuccessful cancellation attempt.
- The automatic wave targets customers who used three or fewer Prime benefits in any 12‑month period, with a claims phase to follow for those with up to 10 uses.
- A third‑party administrator will send claim instructions by Jan. 23, 2026 with forms due by July 23, 2026, as Amazon pays $1.5 billion in refunds and a $1 billion civil penalty while denying wrongdoing.