Overview
- Automatic refund emails are being sent Nov. 12–Dec. 24, 2025, with payouts delivered via PayPal or Venmo, and checks mailed to the default shipping address if the digital payment is ignored.
- Eligibility centers on U.S. Prime accounts enrolled between June 23, 2019, and June 23, 2025, through challenged sign-up flows, with no more than three Prime benefits used in any 12‑month period after enrollment.
- Most eligible customers will receive a refund of their Prime subscription fees up to a maximum of $51.
- Consumers who do not receive an automatic payment will be able to file during a claims process slated to begin in 2026, with further details to be provided by a third‑party administrator.
- The settlement totals $2.5 billion — $1.5 billion for refunds and a $1 billion civil penalty — and requires clearer decline options, conspicuous cost disclosures, and easier cancellation, while Amazon denies any wrongdoing.