Overview
- Automatic refunds to eligible U.S. Prime customers are being sent from November 12 through December 24 via PayPal or Venmo, with checks mailed if digital transfers are not accepted within 15 days.
- Eligibility for the first wave focuses on accounts enrolled between June 23, 2019 and June 23, 2025 through identified challenged sign-up flows, with three or fewer Prime benefits used in any 12‑month period.
- Individual refunds are capped at $51, reflecting membership fees paid, and recipients report varying amounts based on their subscription history.
- A claims window opens December 24 through January 23 for other potentially eligible customers, including some who used more than three but fewer than ten Prime benefits, with notifications to be sent by Amazon or the FTC.
- The settlement allocates $1.5 billion for consumer refunds and $1.0 billion in civil penalties, and requires Amazon to implement clearer consent, a visible cancel button, and simplified cancellation; the FTC previously estimated up to 35 million could be eligible though tighter criteria may reduce that number.