Overview

• The misrouted shipments consisted of faux-leather car seat covers sold under the Etkin brand by China-based seller Liusandedian, which had used the homeowner’s address on its return labels.
• Kay, who filed six complaints over more than a year, endured monthly deliveries despite Amazon’s assurances and a $100 gift credit offer.
• Amazon policy mandates international sellers to provide a U.S. return address or pre-paid return label within two days or issue returnless refunds, but enforcement lapses let the seller’s abuse persist.
• The pileups regularly blocked access to Kay’s driveway and made it difficult for her 88-year-old disabled mother to enter the home.
• After media coverage, Amazon apologized, cleared the packages from her property, and said it will tighten verification of seller return addresses to prevent similar problems.