Overview
- Léla-Jane Jack reports four adults and four children were stuck in a Skyride gondola on October 27 for about an hour and a half.
- She says pre-existing conditions in the group, including autism, ADHD, anxiety disorder and IBS, were exacerbated, with vomiting and a panic attack reported.
- Jack describes repeated calls to the park’s emergency line that provided no estimated fix time and no direct link to technicians.
- Alton Towers states guest safety was not compromised, procedures worked as designed and some riders exited within minutes while others waited longer.
- The resort highlights care boxes in each gondola with water, foil blankets and information packs, and it offered return tickets and refreshments, which Jack declined.