Overview
- The stoppage occurred on October 27 on the Skyride, which had reopened earlier this year after refurbishment.
- Visitor Léla-Jane Jack says four adults and four children in her group were stranded for about an hour to an hour and a half.
- Jack reports that attempts to get updates via the park’s emergency helpline yielded no estimated fix time or contact with technical staff.
- Alton Towers says some guests disembarked within minutes and all were off by 4:33pm, noting care boxes with water and foil blankets in each gondola.
- The resort offered complimentary refreshments and return tickets as a goodwill gesture, which Jack declined as the park explores alternative options.