Overview
- Léla-Jane Jack says four adults and four children were stranded in a Skyride gondola on 27 October for about an hour to 90 minutes.
- She reports pre-existing conditions in the group worsened during the stop, including vomiting and a significant anxiety attack.
- The guest criticizes a lack of clear updates, saying the emergency line could not provide an estimated fix or details of any fault.
- Alton Towers says the gondolas paused during routine operation, safety was not compromised, and all guests disembarked by 4:33pm.
- The resort notes care boxes in cabins and says affected visitors were offered refreshments and complimentary return tickets, which this guest declined as the park considers alternatives.