Overview

• Speaking on The Tucker Carlson Show, the OpenAI chief said he is “confident” that phone- and computer-based customer support will be better handled by AI.
• He predicted a rapid, concentrated shift in the labor market and flagged routine coding as a vulnerable slice of programming work.
• He contrasted at-risk roles with jobs rooted in human connection, citing nursing as unlikely to disappear.
• Companies are testing the boundaries of automation, with Oracle targeting full automation of support and Salesforce cutting about 4,000 live agents.
• Industry watchers question full replacement of human agents, and Gartner projects roughly half of firms will scale back planned support headcount reductions by 2027.