Overview
- Reports from Süddeutsche Zeitung, manager magazin and Reuters say 1,500 to 1,800 roles could be eliminated over the next 12 to 18 months, largely in call centers.
- The reductions would reportedly affect France, the United Kingdom, Spain and about 120 of roughly 1,600 positions in Germany.
- Allianz Partners employs about 22,600 people worldwide, including around 14,000 in telephone customer contact handling some 200,000 calls per day.
- Company statements stop short of confirming figures, saying an early assessment is underway and confidential consultations with worker representatives have begun.
- The push to automate routine inquiries comes as the business has nearly doubled revenue since 2020 and as industry experts warn that many insurance roles may be vulnerable to AI.