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All Toilets Fail on Virgin Australia BaliBrisbane Flight

The airline apologized, launching a review with credits promised.

Overview

  • Virgin said all lavatories on Flight VA50 from Denpasar to Brisbane were unusable for the final 1 hour 40 minutes of the roughly six-hour trip.
  • Passengers reported earlier failures, describing overflowing waste, a pervasive stench and an elderly woman who wet herself.
  • Several passengers said crew advised relieving themselves in bottles or, in some cases, sinks after the toilets became unserviceable.
  • The flight departed with a rear toilet already out of service due to limited engineering support in Denpasar, according to reports.
  • Virgin Australia apologized, opened an investigation and will credit affected customers, while the Transport Workers’ Union labeled the event a severe hazard.