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All 400 Passengers Evacuated After ICE Stalls in Vienna Tunnel

ÖBB pledges full ticket refunds pending completion of tunnel inspections before reopening the Weststrecke.

Rettungskräfte helfen Evakuierten: Ein ICE auf dem Weg nach Hamburg blieb nahe Wien in einem Tunnel stehen.
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ICE-Zug steckt bei Wien stundenlang in Tunnel fest (Symbolbild)
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Overview

  • A technical defect disabled power and air conditioning on ICE 90 “Donauwalzer” shortly after its departure, leaving it stranded in the Hadersdorf tunnel.
  • An attempted link with a replacement train failed and unauthorized passenger movements prompted a second shutdown of the train’s electricity.
  • Rescue crews evacuated all 400 passengers on foot through emergency exits by 19:20, and officials reported no injuries.
  • ÖBB has pledged 100% ticket reimbursements, exceeding the 50% minimum under EU regulations, and has offered hotel vouchers for passengers stranded overnight.
  • The Vienna–Weststrecke line remains suspended, with rerouted services facing significant delays as teams conduct tunnel searches and repairs.