Overview

• Aldi's 'Shop & Go' pilot store in Greenwich, London, eliminates traditional checkouts, relying on AI and cameras to track purchases.
• Customers must register via an app or contactless payment at the entrance, triggering a £10 pre-authorization fee to verify payment methods.
• The £10 fee is deducted from the total shopping bill, with any unused amount refunded, though delays in refunds have caused frustration for some users.
• The system aims to enhance efficiency and deter theft but has faced criticism for unclear communication and technical glitches during the test phase.
• Similar cashierless shopping concepts are being explored by other retailers, but Aldi has not announced plans to expand 'Shop & Go' beyond the UK pilot.