Overview
- A City Cruises ferry struck Pier 31 while docking on Sunday evening, and passenger video shows the vessel hitting the pier multiple times.
- Alcatraz City Cruises said there are no reported injuries and that passengers were allowed to disembark after about 20 minutes.
- Riders reported broken windows, people knocked off their feet, and one person tumbling down a staircase during the impact.
- Several passengers criticized the crew for limited communication and an apparent panicked response during and after the collision.
- The company says it will investigate and provide service updates, and readers should watch for the company’s findings or any regulator notices affecting Alcatraz tour operations.