Overview
- Accenture will assess Alaska’s technology standards, processes and overall system health and deliver actionable recommendations for quick implementation.
- Alaska temporarily grounded all flights on Oct. 23 due to an internal outage, resulting in 229 cancellations and widespread delays.
- A hardware failure in July prompted a roughly three-hour stoppage, while Hawaiian Airlines reported no impact to its flights.
- Since 2019 the airline says it has increased IT investment nearly 80%, adding data-center redundancy and moving many guest-facing systems to the cloud.
- Alaska Air Group expects to issue updated fourth-quarter guidance in early December after evaluating the operational and financial effects and has pledged regular progress updates.