Overview

• Officials from roughly 25 government departments took complaints at a single venue using WhatsApp chatbots, digital kiosks and helplines to register and track cases.
• Water supply, sanitation and traffic dominated submissions, with several residents blaming lapses by the Pune and Pimpri-Chinchwad municipal bodies and local police.
• Ajit Pawar said unresolved matters would be escalated to Mantralaya and concerned departments with a defined follow-up mechanism to ensure closure.
• He directed Pimpri-Chinchwad police to curb hooliganism and harassment, stressing women’s safety and warning that offenders must be dealt with.
• In a separate review, Pawar discussed metro updates with Maha-Metro, noting ongoing Nigdi–Katraj work and a Nigdi–Chakan DPR pending state approval, with a decision expected by October as reported and tunneling needs under study.