Overview
- Party and local administration accounts say nearly 1,500 issues were resolved on the spot at the Hadapsar pilot with officials from about 30 departments present.
- The platform uses a WhatsApp chatbot, digital kiosks and a helpline to register, track and follow up on complaints, with water supply and traffic among the most cited problems.
- Ajit Pawar monitored the intake and forwarding of complaints to departments and the NCP says the model will now be rolled out across Maharashtra.
- Political observers describe the initiative as a consolidation effort ahead of the Pune Municipal Corporation and Pimpri-Chinchwad polls, with the launch site in an NCP-held constituency.
- Pressed on an unrelated row involving IPS officer Anjana Krishna, Pawar declined fresh comment, saying he had already clarified his position, and he told reporters the ruling alliance faces no internal rift.