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Airtel Network Outage Leaves Thousands in India Without Calls or Data

Airtel has apologised for the disruption without providing a timeline for full restoration of voice or data services.

Mobile sim card packets for Jio Platforms Ltd., a unit of Reliance Industries Ltd.
Airtel outage: Airtel uses in Delhi NCR faced network outage on Monday
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Airtel users across Delhi and the National Capital Region were left fuming as mobile and internet services went offline.

Overview

  • Downdetector recorded more than 3,500 outage reports beginning around 3:30 PM IST; clusters appeared in Delhi-NCR, Mumbai, Bengaluru, with additional reports from other major metros.
  • Seventy-one percent of reports involved voice calling failures; the rest cited mobile internet disruptions or no-signal alerts.
  • Airtel’s official X account briefly acknowledged the outage; the initial post was later deleted without disclosing a technical cause or estimated restoration time.
  • The Airtel Thanks app was unresponsive for some users; missed SMS or OTP deliveries disrupted banking or verification services.
  • Downdetector also tracked smaller complaint spikes for Reliance Jio, with additional reports for Vodafone-Idea; disruptions suggest coincident service issues across India’s major carriers.