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Airservices Australia IT Outage Forces Manual Flight-Plan Processing, Delays at Melbourne, Perth and Adelaide

Safety-critical communications remain operational, according to the agency.

Overview

  • Airservices Australia says a large-scale systems failure at its Melbourne Air Traffic Service Centre has disrupted automated flight-plan processing.
  • Controllers have switched to manual entry of flight plans in some cases, slowing approvals and causing some departures to be held.
  • Traffic management measures are in effect at Melbourne, Perth and Adelaide to maintain safe operations while restoration work continues.
  • Airlines report network impacts, with Virgin Australia citing multiple delays and Adelaide Airport noting waits of up to an hour.
  • Core air traffic control services and controller-to-aircraft communications are unaffected, and passengers are advised to check with their carriers for updates.