Overview

• The host, Katie Jones, was suspended and her en suite Manchester listing removed pending Airbnb’s inquiry into nationality discrimination.
• Airbnb invoked its global non-discrimination policy as the basis for action and pledged zero tolerance for bias against guests’ origins.
• Jemma Louise Gough and Jamie Lee Watkins received full refunds and support through Airbnb’s Open Doors process after their reservation was cancelled because they are Welsh.
• The matter has highlighted the UK Equality Act 2010’s prohibition on nationality discrimination and raised questions about platform governance in peer-to-peer hospitality.
• Their Instagram and Facebook reel about the incident drew thousands of views, bringing renewed attention to xenophobia concerns on home-sharing platforms.