Overview
- Three Italian nationals boarded a Delhi–Munich flight without completing mandatory departure immigration after arriving from Amritsar on September 4, bypassing exit checks at Delhi airport.
- A ministry probe found an Air India escorting staffer failed to follow routing procedures and the Civil Aviation Ministry has issued a show-cause notice to Air India.
- At least one Air India-linked employee has been suspended and officials say the suspensions likely include gateway services staff from the Air India–SATS joint venture AISTATS.
- Interim measures at transfer points now require closer verification of the 'I' and 'D' boarding-pass indicators and stepped-up physical checks by ground staff.
- The ministry says it has revised hub-and-spoke procedures to change how boarding passes are issued, tighten passenger routing and fold DigiYatra and real-time checks into a multilayer verification system to prevent single-point failures while preserving passenger convenience.