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Air India Restores Check-In Systems After Third-Party Outage, Warns of Residual Delays

Air India says a third-party connectivity failure caused an hour-long breakdown of check-in services as operations now stabilize with some knock-on delays.

Overview

  • Check-in systems were down for about 70 minutes at Delhi’s IGI Airport terminals T2 and T3, with similar issues reported at other airports.
  • Delhi airport operator DIAL said operations returned to normal and urged travelers to consult their airlines for the latest flight updates.
  • Passengers faced long queues as automated baggage drop and boarding halted, and staff shifted to manual check-in to keep flights moving.
  • Air India advised customers to check flight status on its website and to allow extra time while schedules recover across affected routes.
  • Separately, IndiGo reported fresh delays at Delhi on Friday due to a temporary AAI AMSS system outage, highlighting compounding pressures on flight operations.