Overview
- Flight AI138 from Milan to Delhi was cancelled on October 17 after Air India cited an extended technical requirement on the Boeing 787-8, with safety as the reason.
- About 256 passengers and more than 10 crew were affected, with the airline saying hotels and meals were provided, though many lodgings were located away from the airport.
- Most travelers were rebooked on flights on or after October 20, while one passenger facing an expiring Schengen visa was moved to another carrier on October 19.
- Air India operated special flight AI138D on October 19, scheduled to depart Milan at 7:00 p.m. local time and arrive in Delhi on the morning of October 20, and offered refunds or complimentary rescheduling.
- Some passengers reported uneven on-ground assistance in Milan, and the episode adds to ongoing scrutiny of Air India’s Dreamliner reliability following recent technical issues and regulator interest.