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44m ago

Air India London–Delhi Flight Returns to Gate After Boarding Mix-Up

Air India says the return ensured compliance with security rules.

The aircraft returned to offload the passenger’s baggage, “as per standard security protocols”, which resulted in a delay at London's Heathrow airport.
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Overview

  • Flight AI162 from London Heathrow to New Delhi returned to the gate shortly after pushback when a discrepancy was found in the passenger count.
  • The airline said a passenger had been scanned and marked as boarded but mistakenly went to the arrivals area instead of the departure gate.
  • In line with security protocols, the aircraft offloaded the passenger’s checked baggage before departing again.
  • Airport security detained the passenger for questioning, according to an Air India statement.
  • Air India did not specify the duration of the delay, while a tracking portal indicated the flight ran roughly two hours late; earlier this month a separate Delhi–Singapore service was delayed due to a cabin cooling issue.