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Air India Leads UK Flight Delays in 2024, But Early 2025 Shows Improvement

The airline averaged nearly 46-minute delays last year, with Gatwick to Bangalore as the worst route, but punctuality has improved in recent months.

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The analysis took into account all scheduled and chartered departures from UK airports by airlines operating more than 2,500 of these flights last year
A passenger arrives after disembarking from a flight at Heathrow Airport in London. Photo: AP

Overview

  • Air India was the most delayed airline in the UK in 2024, with an average delay of 45 minutes and 48 seconds across its flights.
  • The Gatwick to Bangalore route recorded the longest average delay, at 1 hour and 23 minutes over 50 departures.
  • Air India attributed the delays to external factors but has implemented operational changes, including new aircraft and streamlined airport processes, to improve performance.
  • In the first quarter of 2025, the airline reported significant improvements in on-time performance and customer satisfaction scores.
  • The Civil Aviation Authority continues to monitor airline punctuality, reminding passengers of their rights to compensation for delays within the airline's control.