Overview

• During a planned Vienna fuel stop on July 2, engineers discovered an extended maintenance issue on Flight AI103’s Boeing 787, leading to the cancellation of the onward leg to Washington, DC.
• Return flight AI104 from Washington back to Delhi via Vienna was also cancelled, and affected passengers were rebooked on alternative flights or offered full refunds.
• Passengers holding valid Schengen visas or eligible for visa-free entry were provided hotel accommodations in Vienna, while those without entry clearance received support coordinated with Austrian immigration authorities.
• The Directorate General of Civil Aviation has ordered thorough inspections of all Dreamliners equipped with GenX engines, covering critical systems from fuel monitoring to engine controls.
• Air India has intensified pre-flight safety checks and temporarily reduced select long-haul services to ensure operational stability and minimise last-minute disruptions.