Air India Faces Backlash After Service Failures on ₹50,000 Flight

Comedian Vir Das criticized Air India for broken cabin fixtures and lack of wheelchair assistance for his injured wife, prompting an official response from the airline.

Vir Das reported broken tables, malfunctioning leg rests, and a seat stuck in recline on a 'newly refurbished' Air India flight from Mumbai to Delhi.
Despite pre-booking a wheelchair for his wife, who has a fractured foot, no assistance was provided, forcing her to descend a stepladder without help.
Das described the airline's cabin crew and ground staff as unresponsive, with one staff member reportedly shrugging off his request for assistance.
Air India acknowledged the incident, attributing the delay in wheelchair service to unusually high demand, and expressed empathy for the passengers' experience.
Das's viral social media post has amplified public scrutiny of Air India's service standards, with many users sharing similar complaints about accessibility and customer care.