Overview

• The rollout brings self check-in and baggage drop to all Air India routes in Europe, the UK and Canada, complementing existing services to the US and Australia.
• Self-service kiosks are live at hubs from London Heathrow to Vancouver, offering a seamless digital alternative to traditional counter check-in.
• Passengers can use the kiosks to select and pay for preferred seats as well as update frequent flyer numbers and contact details.
• Air India says the initiative cuts queue times at airport counters and helps travellers reach boarding gates more swiftly.
• This extension builds on recent customer-focused upgrades including a Premium Lobby, dedicated Family Assistance counters and city-side check-in at Delhi and Hyderabad.