Overview

• Social media posts identified near-verbatim overlap with American Airlines CEO Robert Isom’s January condolence remarks.
• Shared lines include “this is a difficult day for all of us” and “we are actively working with authorities.”
• Industry observers defended the phrasing as standard crisis-communication protocol rather than direct copying.
• Consultant Karthik found that AI platforms such as ChatGPT, CoPilot and Gemini produced unique drafts echoing common crisis-communication language without verbatim duplication.
• The uproar follows a crash in Ahmedabad that killed more than 270 people when an Air India flight struck a hospital hostel minutes after takeoff.