Overview

• The Canadian Transportation Agency reports about 85,000 unresolved air-travel complaints as of Aug. 14, two days before the flight attendants’ strike began.
• Travellers seeking redress for disruptions during the Air Canada strike are being told to expect delays in having cases handled.
• Complaint volumes grew after federal rules set compensation for delays and cancellations in 2019, driving more passengers to file.
• The CTA says it introduced a new case-handling system in 2023 to increase throughput, yet incoming complaints continue to exceed processing.
• In 2024–25 the agency closed more than 33,600 files, up from previous years, while annual submissions topped 42,000 in each of the past three years.