Overview

• Reimbursement covers hotels, meals, ground transportation and alternative flights when the airline could not rebook affected passengers.
• Claims must be submitted with receipts through the customer relations portal, with processing expected to take up to six weeks.
• Eligibility now includes customers who booked through travel agencies or with Aeroplan; tickets issued by another airline should be claimed with that carrier first, with Air Canada covering any difference for alternative travel.
• Under Canada’s APPR, airlines must refund or rebook and attempt rebooking on any carrier within 48 hours, but they are not required to pay incidental expenses for labour disputes.
• Passengers departing the EU or U.K. may seek compensation under those regimes and some international travellers may have recourse under the Montreal Convention, while Air Canada says about 99% of flights are expected to operate over the next 24 hours.