AI 'Granny' Daisy Stalls Scammers with Chatty Conversations

Virgin Media O2's AI tool pretends to be an elderly woman to keep fraudsters on the phone, diverting them from real victims.

Daisy, an AI developed by Virgin Media O2, is designed to trick phone scammers by imitating an elderly woman.
The AI engages scammers in long conversations, sometimes lasting up to 40 minutes, to prevent them from targeting real people.
Daisy uses a combination of AI models to generate human-like responses and provide fake personal details, frustrating scammers.
The tool is part of Virgin Media O2's broader strategy to combat fraud, which includes blocking scam texts and calls.
Daisy's development was supported by scambaiter Jim Browning, who helped integrate the AI into scammer contact lists.