AI Granny Daisy Puts Phone Scammers on Hold

Virgin Media O2 introduces AI-powered grandmother to engage scammers and protect consumers.

Virgin Media O2 has launched an AI chatbot named Daisy, designed to impersonate a grandmother and engage phone scammers.
By mimicking the voice and persona of an elderly person, Daisy keeps scammers occupied, preventing them from targeting real victims.
The AI uses a combination of speech recognition and a custom language model to hold realistic conversations with callers.
Daisy's interactions expose scammers' tactics and help educate consumers on how to avoid falling victim to fraud.
Developed as part of the 'Swerve the Scammers' campaign, Daisy has already successfully wasted scammers' time and resources.