Overview
- The WEF’s Future of Jobs Report 2025 estimates 170 million roles created and 92 million lost over five years, with about a quarter of tasks automatable for a net gain of 78 million jobs.
- Enterprises are already converting work to AI: Banco Ciudad’s ‘Bit’ bot now handles 60% of call and branch inquiries with 85% satisfaction and 90% of conversations automated, while Hostinger’s ‘Kodee’ resolves 75% of requests, cut average response to 9 seconds and saves over €9 million annually.
- Latin America shows rapid uptake, with reports citing more than 65% of consumers using AI tools regionally and over 70% in Mexico, as bots account for a large share of web traffic and new tools like Web2Agent and AI Audit aim to make sites agent-readable and give owners control over crawlers.
- Policy and research responses are scaling, including Google’s cAIre project on labor impacts and ethics and the phased rollout of the EU’s 2024/1689 AI regulation, alongside calls from universities to overhaul training to align with AI-shaped roles.
- Economists at the Vigo Global Summit highlighted uncertainty over AI’s macro gains, with Daron Acemoglu warning that labor-substituting automation risks greater inequality and democratic strain, and analysts noting heavy chip and data-center investment and rising power demands.