Overview

• LimeChat says its generative agents can cut staffing needs by up to 80% and now handle about 70% of customer queries, with the startup claiming roughly 5,000 jobs automated.
• A NITI Aayog report estimates AI could displace about two million workers in India’s technology sector, concentrated in routine roles.
• TCS chief K Krithivasan told the Financial Times that inbound call centres could become rare within a year, underscoring how quickly automation may reshape support work.
• Hiring in India’s business process sector fell sharply, dropping from 177,000 additions in 2021–22 to about 17,000 in each of the past two years, as firms like The Media Ant replace teams with voice bots.
• Analysts project the conversational AI market to reach roughly $41 billion by 2030 with 24% annual growth, while industry observers estimate only one or two new roles may emerge for every 10 jobs lost.