Overview
- Ahold Delhaize detected a security-related IT problem that led it to take websites, apps and customer services for Albert Heijn, Etos, Gall & Gall and several foreign brands offline as a precaution, stopping online ordering and home deliveries.
- The outage has stalled work in multiple distribution centres and left some Albert Heijn stores with empty shelves for fresh produce and other items as replenishment and deliveries were interrupted.
- The company says it is actively restoring systems and currently has no indications that customer, employee or partner personal data were stolen, while a formal investigation with external experts and authorities continues.
- Investors pushed Ahold Delhaize shares lower and rival supermarkets and delivery services have reported higher demand and scaled up capacity, and some undelivered goods have been redirected to food banks.
- Dutch ministers and the NCSC say national food security is not at risk and urged faster corporate cyber resilience, while analysts note online sales make up a material share of group revenue so the disruption could affect fourth-quarter performance.