Overview
- Company notices posted Monday said Ahold Delhaize detected a network security issue and took some systems offline to assess and contain the incident.
- Physical stores, pharmacies, and fuel stations have stayed open while customer-facing websites and mobile apps for brands such as Stop & Shop, Giant, Hannaford, Albert Heijn and Delhaize remain unavailable or degraded.
- The disconnect has disrupted online orders and delivery functions, prompted companies to refund unfulfilled orders, and led some brands to direct customers to third-party services like Instacart, DoorDash and Uber Eats.
- Ahold Delhaize says there is currently no evidence that customer or employee data was stolen and no threat actor has claimed responsibility, but the company continues active investigation and mitigation.
- The incident revives scrutiny of the retailer’s cyber resilience after a November 2024 ransomware attack that exposed millions of records, raising the prospect of regulatory review and operational changes if data loss is later confirmed.