Overview
- The group detected a cybersecurity incident about a week ago and restored the Albert Heijn, Gall & Gall and Etos websites on Sunday while several mobile apps remain unavailable.
- Albert Heijn has paused new online grocery orders and cancelled orders up to Thursday, with home deliveries scheduled to resume from Friday and paid customers promised refunds within days.
- Stores experienced notable supply and restocking problems that produced empty shelves in places but are now being resupplied multiple times per day and shelf levels are improving.
- Ahold Delhaize has filed a police report after security experts found suspicious activity it described as malicious third‑party actions, and the company says there are currently no indications that personal customer data were exposed.
- The company plans automatic compensation for missed loyalty discounts and savings actions while limited public detail about the cause continues to raise customer uncertainty and could have wider reputational and legal consequences as U.S. brand systems remain offline.