Overview
- Ahold Delhaize, which detected a security problem on Sunday, has taken websites, apps and customer-service systems offline and canceled online grocery deliveries as a precaution.
- Multiple Albert Heijn distribution centres have been halted and staff at sites such as Tilburg were sent home, producing reports of empty shelves for fresh produce in some stores.
- In-store tills and national bonus prices continue to work but personal loyalty functions and app-linked discounts are unavailable and will be compensated if customers keep receipts.
- The company has not confirmed a hack; security experts and media publicly speculate about a cyberattack while police and specialist agencies continue an active investigation.
- The incident affects Ahold Delhaize operations beyond the Netherlands and comes at the same time as a confirmed cyberattack on French supermarket refrigeration systems, a coincidence that highlights wider sector risks to connected operational equipment.