Overview
- Ahold Delhaize detected suspicious activity about a week ago and took systems offline as a precaution, which disabled websites and apps and disrupted store replenishment and online orders.
- The company filed a police report on Monday saying initial findings point to malicious actions by third parties and notified the Dutch NCSC while engaging external cyber experts.
- Websites for Albert Heijn, Etos and Gall & Gall are back online and in-store deliveries have largely returned to a regular rhythm, but some mobile apps and several U.S. brand sites remain offline.
- Albert Heijn canceled online orders through Thursday, will resume home deliveries from Friday and says customers who paid will be refunded within days with missed discounts and loyalty benefits to be compensated automatically.
- Ahold Delhaize says there are currently no signs personal data were stolen but is withholding technical details during the active investigation, a stance that reduces disclosure but leaves some customer uncertainty and possible regulatory risk.