Overview
- Ahold Delhaize took multiple brand systems offline about a week ago after a large cybersecurity incident that halted websites, apps and online ordering.
- On Sunday evening Albert Heijn’s website and app and the websites of Gall & Gall and Etos were brought back online while several U.S. brand sites and apps remained offline.
- Albert Heijn cancelled all home deliveries through Thursday, says new deliveries will restart Friday and that customers with cancelled paid orders will receive refunds within days.
- The company reports no indications that customer personal data were exposed but is withholding technical details while an investigation continues and urges against speculation.
- The outage disrupted store replenishment and left some shelves empty but stores are now being restocked multiple times per day and the company plans mostly automatic compensation for missed discounts and loyalty benefits with manual receipt-based fixes available in stores.