Overview
- Albert Heijn, Etos and Gall & Gall have had websites, apps and customer-service channels taken offline, leaving online grocery deliveries unable to be completed while physical stores and tills remain open.
- The company and brands call the disruption a security problem and say teams are investigating and restoring services, with no confirmed cause or timetable for full recovery.
- App-linked features such as Albert Heijn’s personal bonus card and spaar (savings) systems are not functioning and customers are asked to keep till receipts for promised compensation for missed discounts.
- Some Ahold Delhaize brand sites, including the US Giant Food Stores site, were reported unreachable; a tech magazine suggested a likely intrusion but that theory remains unconfirmed by the company or investigators.
- The outage began with systems taken offline as a precaution over the weekend, which highlights growing operational risks from attacks or security faults in retail firms that rely heavily on digital platforms.