Overview
- Ahold Delhaize has kept customer-facing websites and mobile apps for several of its supermarket brands offline as it responds to a network security incident that disrupted online ordering and delivery.
- Physical stores, pharmacies and fuel stations have stayed open and customers are being directed to third-party services such as Instacart, DoorDash and Uber Eats for online orders.
- Ahold says internal teams and external cybersecurity specialists are investigating and that a controlled re-launch of some systems is underway, and the company reports no evidence so far that customer, associate or partner data was taken.
- Stop & Shop is offering a 10% in-store discount through next week and will refund any unfulfilled online orders as part of customer remediation steps.
- The outage has hit Albert Heijn’s distribution and produce supply in the Netherlands, prompting empty shelves and a public call from the Dutch Justice Minister for Ahold to file a criminal complaint, a development that raises regulatory and reputational stakes given the company’s 2024 breach history.