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Ahead of Digitaltag, One-Third of Germans Find Digital Apps Too Complicated

Data protection fears deter three-quarters of users from engaging with online services.

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Overview

  • One-third of Germans say they struggle to use online services such as banking, shopping and government portals due to complexity.
  • 38% of respondents report feeling frequently overwhelmed by digital technologies in their daily lives.
  • Nearly half of people aged 65 to 74 and 45% of those over 75 say they feel uncomfortable handling digital applications.
  • 41% of participants are eager to adopt new digital tools immediately, while 5% reject them outright.
  • Scheduled for June 27, Digitaltag will unite over 25 organizations to explore how digital technologies can enhance democratic participation and address online risks.