Overview

• The New York Times published the exposé just before Disney’s D23 Expo, focusing attention on access and affordability during the high-profile fan event.
• The report follows 60-year-old school bus driver Scarlett Cressel as she plans a multigenerational trip, illustrating how careful budgeting still leaves guests at a disadvantage.
• Even after spending thousands on tickets, Cressel secured front-of-the-line access for only one major ride, highlighting how paid perks shape outcomes for typical visitors.
• The piece details tiered ride reservations, luxury hotel packages, exclusive dining, and private guides that prioritize higher-spending guests while others face longer waits.
• Disney said its goal is to make experiences available to as many families as possible and pointed to varied ticket, dining, and hotel options offered throughout the year.