Overview

• Walmart said its customer assistant Sparky will gain agentic capabilities and become the primary vehicle for discovery, shopping, reorders and returns.
• The retailer’s broader super-agents strategy now spans customers, associates, suppliers and developers to make AI the main interface for operations.
• Amazon is preparing for enterprise AI agents to shape demand on its platform, treating agentic customers as a growth driver using AWS automation.
• Payments infrastructure is turning agent-ready, with Mastercard’s Agent Pay introducing agentic tokens and Visa’s Intelligent Commerce APIs enabling autonomous checkout.
• B2B adopters such as Transcard and Infosys BPM report agent-led onboarding and invoice processing, as legal and compliance leaders call for sandboxed, auditable, human-in-the-loop controls.