Overview

• A survey cited in the article says 78% of organizations plan to implement AI agents soon, with projections that these systems could automate about 15% of daily work decisions by 2028.
• Real-world deployments include a Dow agent that flags billing inaccuracies across more than 100,000 annual freight invoices, a Fujitsu rollout that lifted sales-team productivity by 67%, and Grupo Bimbo’s hundreds of agents to reduce routine work.
• Sixty-two percent of companies expect a 100% or greater return on agent implementations, according to the report.
• Gartner forecasts that up to 40% of agent projects will be cancelled by 2027 because of escalating costs or unclear commercial value.
• Only 1% of firms consider their generative-AI strategies mature, and the article cites mixed labor effects with 83 million jobs potentially displaced and 69 million created globally by 2028.