Overview
- A memo instructs Endeavor Air cabin crew to avoid confronting passengers, emphasizing “inform, not enforce” and the phrase “act your wage.”
- Flight attendants are told to remind passengers of rules, then notify the captain and file a report in flight, or involve a gate agent while on the ground.
- The union cautions that escalating arguments can lead to airline discipline for unprofessional conduct.
- Endeavor Air flight attendants are represented by AFA‑CWA, while Delta’s mainline crews are non‑union, and the union is pressing for equal pay and profit‑sharing and working to organize Delta cabin staff.
- The memo was first reported by Paddle Your Kanoo and highlighted by aviation outlets, which placed it in the broader trend of post‑2017 and pandemic‑era de‑escalation practices.