Overview
- The 58-year-old broadcaster said a biopsy confirmed squamous cell carcinoma after a suspicious patch on his shoulder was removed.
- Chiles reports the cancer was fully excised, is not expected to spread, and will be monitored.
- He waited about 23 days for results and received two NHS notifications that did not include the outcome.
- An app powered by Patients Know Best told him to expect results on 18 December before a skin-cancer nurse phoned to confirm the diagnosis.
- He contrasted initial reassurance from a private dermatologist and a GP with his difficulties navigating NHS automated systems.